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Mystery shopping is a tool used to measure the quality of retail services and/or gather specific information about particular products and services
Our experienced, industry specific mystery shoppers are sent out posing as everyday customers perform specific tasks such a product purchasing, asking questions, creating scenarios so to gauge employee skill levels and attitudes and integrity. In all cases a detailed report documenting their experiences is provided.
The Mystery shopping assignment can be organized based on the specific intended outcome of a particular client.
Through Mystery shopping the following services can be explored