Mystery shopping is a tool used to measure the quality of retail services and/or gather specific information about particular products and services

Our experienced, industry specific mystery shoppers are sent out posing as everyday customers perform specific tasks such a product purchasing, asking questions, creating scenarios so to gauge  employee skill levels and attitudes and integrity. In all cases a detailed report documenting their experiences is provided.

The Mystery shopping assignment can be organized based on the specific intended outcome of a particular client.

Through Mystery shopping the following services can be explored

• Customer relationship
• Security arrangements
• Employee integrity
• Company’s business policy compliance
• Knowledge / service skills of employee