Customer Grievance Policy

To solve problems early at the lowest level before they become deep-seated issues with wider damages.

To provide structure for raising, addressing and resolving issues that will help reduce any imbalances.

To promote a more stable business climate for clients that reduces risk and enhances accountability.

To get insight into training operations and advisory staff to provide exceptional customer services.

To open channels for effective communication with clients for problem resolution.

To demonstrate that Flyingcolour Business setup is concerned about genuine concerns from clients.

To mitigate or prevent adverse impacts on clients caused by any problems.

To assess the root cause of the problem and figure out an appropriate resolution in consultation with clients.

To promote productive relationships with clients.

To elevate the trust and respect for clients, and employees of Flyingcolour and Flyingcolour brand thus creating social acceptance for Brand Flyingcolour.

Customer grievances and procedures adopted to resolve the issue will provide the brand Flyingcolour with effective policies and management systems to achieve exceptional client satisfaction and make sure similar problems do not occur again through improved operations, reduced risk and supportive relationships with clients.

Ongoing monitoring of the Grievance mechanism system.