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How to Setup a Call Centre Business in Dubai?


Setup a Call Centre Business in Dubai

Dubai’s thriving economy, first-rate infrastructure, and convenient location make it a desirable choice for call centre enterprises worldwide. We will walk you through every step of the process of Call centre business setup in Dubai, anything from picking the best economic zone and coming up with a catchy company name to handling government permissions and putting together a committed team. When done properly, opening a call centre in Dubai is not only doable but also has the potential to be financially rewarding by adhering to all legal and regulatory requirements in the area.

 Setup a Call Centre Business in Dubai

Dubai Call Centre Market Analysis

You must conduct thorough market research and know Dubai call centre regulations before diving headfirst into this industry, among other things. Consider the following:

1. Market Quantity and Expansion

The increased use of the Internet and the demand for top-notch service are the primary causes of the call centre industry’s expansion in the United Arab Emirates. Examine industry publications and consult market research companies to find out about the present state of the market and its expected expansion.

2. Market Objective

Identify the market niche to which you belong. Which services are you going to give priority, incoming or outgoing? Which models are used, business-to-business (B2B) or business-to-consumer (B2C)? Knowing your target demographic makes it easy to tailor your offerings and marketing strategies.

3. Competition

Identifying the market competition is important. Compare your services with what they offer. Launch exciting offers to attract customers to your business. Excel yourself in specific services to get known for it in the market.

Essential Tools for Setting up Call Centre Business in Dubai

You will need the following equipment to establish a call centre in Dubai:

➥ Internet Access

A high-bandwidth internet connection is essential for a cell centre. It should also have an effective system for making calls over the Internet, and clients should not face any connection issues.

➥ Microphone-equipped headphones

Every employee at your call centre needs his pair of headsets. The headsets must have a microphone to answer and receive calls. Buy premium headphones that are comfortable to wear for long hours. Features that reduce noise are essential, particularly in shared workspaces.

➥ Hardware and Software for Telephones

Get the phone gear and software you need to perform functions like call recording, hosting, routing, data management, and more. This infrastructure is required to ensure flawless call service delivery.

➥ Computers or laptops

Give your call centre dependable hardware and software to support its operations. Agents can use laptops or PCs to efficiently use the required software and tools.

➥ Workplaces

Investing in ergonomic seats, desks, and other relevant equipment will help you provide a secure and comfortable work environment for your employees. The particular workstation specifications could change based on the kind of call centre you plan to run. For instance, a high-speed internet connection could be advantageous for contact centres that use cloud telephony software.

➥ Hiring Staff

Your group is an additional resource. It is necessary to put together people with experience in technical support, product support, or other customer service areas to create a successful call centre team. The call centre manager’s responsibility is crucial in guaranteeing that established internal protocols and guidelines are followed consistently. They are essential in supervising the execution and administration of operations; thus, choosing this position carefully is important.

 Setup a Call Centre Business in Dubai

How to start a call centre in Dubai?


1. Establish a spending plan for your call centre.

You must establish a budget before deciding which kind of call centre best suits your kind of business. Determine the approximate amount of money you can afford to invest in launching a call centre. It might assist you in figuring out specifics regarding the operation of your call centre, like:

  • ·Employee count, facility location, and size
  • · kind of instruments and technologies

To better determine how much money you can spend on your call centre, you should first gather your monthly income sources, fixed expenditures, and variable expenses. You might discover that constructing a call centre on-site isn’t financially possible, which can assist you in selecting a reliable remote workforce solution.

2. Choosing a Name for Your Business in Dubai

In Dubai, a company name represents the brand’s attitude and values more than just identity. It’s important to follow the rules, be mindful of cultural differences, and refrain from contentious associations. The name should be distinctive, memorable, and respectful of other cultures, promoting trust and brand awareness.

3. Getting Dubai’s First Approval

Before launching, it is essential to obtain preliminary approval from relevant authorities such as the Department of Economy and Tourism or authorities overseeing free zones. This initial phase guarantees official recognition and establishes the framework for further licensing and business activities.

4. Call centre business licensing Dubai

Now that you have made up your mind concerning the kind of facility you intend to establish, the next thing that you should do is hire a set of employees who can help you succeed with your call centre.

5. Select the top candidates for your contact centre

It can be challenging to find the best applicants to work in your contact centre. To begin with, you must be clear about what you need.

  • Make a list of the qualities you want in a support representative:
  • Must they be able to work a flexible schedule?
  • How much experience should they have already had?
  • Should they strike up a conversation right away or go right to business?

Locating a Business Address in Dubai

Dubai’s varied terrain provides a plethora of company location choices. Finding the ideal Dubai call centre infrastructure requires balancing the target market, accessibility, and money. Prestigious neighbourhoods such as Business Bay or Sheikh Zayed Road offer a distinguished address at an exorbitant cost. Free zones, on the other hand, like Jebel Ali and Dubai Internet City, provide tax breaks and industry-specific advantages. It’s crucial to take into account how close you are to clients, suppliers, and public transport.

How can Flyingcolour help you?

Establishing a call centre in Dubai might take a lot of work, particularly for people who need to be made aware of the rules and practices in the area. But with Flyingcolour Business Setup Services’ knowledge and assistance, the procedure is simplified and trouble-free. Flyingcolour Business Setup Services has a group of professionals who are knowledgeable about the legal system in Dubai. Since every call centre company is different, the company is aware of the value of tailored solutions.

To learn more about starting a Call centre business setup in Dubai, book a free consultation with one of the Flyingcolour team advisors, simply call +971 50 5585305 or send WhatsApp messages to +971 4 4542366. you can also drop an email to info (at) flyingcolour (dot) com.

Please note that this article was published on  10/05/2024 by the federal policies and updates at the time of writing. For the latest info please talk to our consultant.

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